Webex Calling Star Codes
Star codes are shortcuts to perform common phone workflow actions access from the * key + code + (usually an extension or number) from your phone keypad. Most of these features can also be accessed from the
phone soft keys.
Most Commonly Used Star Codes
*50 + extension: Intercom
*55 + extension: Transfer directly to Voice Mail
*68 + extension: Park a Call
*88 + extension: Retrieve a Parked Call
The following star codes require dial tone or to be on an active call. For the following examples the following is assumed
Aidan's Extension: 4002
Ava's Extension: 4001
External Caller: 510-370-0525
Call Park Extension: 4501
Intercom *50
This feature is only accessible by the start code followed by the users extension.
Scenario:
Aidan (x4002) wants to let Ava (x4001) quickly let her know that her customer just arrived. From his phone, Aidan would create a new call and dial *504001 and after a beep, a two way audio connection between Aidan's and Ava's is established and both users can communicate with each other.
Transfer Directly to Voicemail *55
Scenario:
Ava receives an external call from from a client calling from 510-370-0525 to speak with Aidan about the current status of the account. Ava knows that Aidan has a client in his office and is not able to take the call. She informs the client that Aidan is unavailable and can transfer to Aidan's voicemail so he can contact them back.
Ava will transfer the call to using *554002 so that the call will go straight to Aidan's voice mail and not ring his phone to interrupt his current meeting.
This feature is only accessible by the start code followed by the users extension.
Scenario:
Aidan receives a call from a client and he wants to have the conversation in the conference room with other staff members. Instead of having the customer call the conference room phone he puts the call on park by doing a transfer to the one of the call park extensions so the call can be retrieved from another device.
Aidan will transfer the call to *684501 which will put the caller on hold on a configured park extension. Aidan will then go get the information needed by the client and go into the conference room to continue the call.
Retrieve a Parked Call *88
This feature is only accessible by the start code followed by the users extension.